Monastery Fruitcake Customer Alert
Do not contact Holy Cross Abby directly regarding an online order as they cannot help you. Place your order online for fastest service. If you need help placing an order, see Shopping Cart Instructions.

For information on the gift shop at the monastery in Berryville, Va, see Gift Shop Hours


Calling In Orders

It is more secure to do it yourself!

We can accept a limited number of call-in orders, but please consider the following before calling:

  • If you are calling because you don't want to enter your credit card information into the shopping cart on the website, all we are doing when you call is entering your information into the website on the internet. It is much safer for you to enter your credit card number on your computer or phone rather than reading it out to us. All the information you enter on our site is fully encrypted before being transmitted anywhere.
  • Most mistakes on orders happen when people read us information over the phone. When entering the information on your own, you can check all the data before submitting the order to us. We're sorry, but we cannot assume responsibility for inaccurate information on orders placed over the phone.
  • There is nothing to be afraid of in placing an online order. The process involves picking out one or more items, entering the shipping address and any gift message, then entering your name and address and your credit card payment information. The process is the same as placing an order in a catalog but doing so electronically.

Retail Orders Only Contact Us (no wholesale inquiries please)

  1. We cannot help you with wholesale. Contact the Monastery directly at bakery@virginiatrappists.org
  2. Holy Cross Abbey Website
  3. Monastery Gift Shop Hours and Phone
  4. Contact the Monastery

Use the information on this page for help with your online order of fruitcake, truffles, or creamed honey on monasteryfruitcake.org.

You may contact us by email, telephone, fax, or by filling out the form below. For quickest response, use email.

Monasteryfruitcake.org Customer Service Hours

Monday - Friday 9 AM - 6 PM Eastern Time
Most Saturdays 10 AM - 4 PM Eastern Time
envelope Email orders_at_monasteryfruitcake_dot_org anytime

phone Phone: 304-596-2024

fax Fax: 304-264-3698
Didn't get your order confirmation email? Before you send us a contact form...
  • We send out an email with your order confirmation information. Check your spam folder and see if our email ended up there.

  • We respond to every order inquiry we receive. Is your phone able to receive messages?

  • If you have a YAHOO email account:

    • Yahoo is particularly aggressive at blocking emails you may want to receive.
    • If you didn't get your order confirmation email, add our domain to your safe list so you can receive our response.

    • Official Yahoo instructions do this can be found here. Our domain is @monasteryfruitcake.org

    • Once you have added us to your safe list, call or email us and we will send out your order confirmation email again.

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